Service agreement
This agreement describes the service the Customer takes and the commercial and operational arrangements around it. It refers to the terms and conditions (the general framework) and the data processing agreement (the data processing), both of which form an integral part of it.
Parties
This agreement is entered into between Protiva B.V. (Goudstraat 2, 2718 RC Zoetermeer, the Netherlands, Chamber of Commerce 42132675) as the service provider and the Customer (the organisation taking the platform). By signing up online, the Customer agrees on behalf of its organisation.
The service
Protiva provides a SaaS platform for property management: managing properties, tenants and leases, document management with AI, invoicing and rent collection, rent indexation, service charge settlement, loans issued and a financial overview. The platform comes with free portals for tenants and suppliers.
Scope and right of use
The right of use applies to the number of properties and users included in the chosen plan, with the roles the platform provides (owner, tenant, supplier and — where applicable — managing agent). The general rules of use are set out in the terms and conditions.
Fees and payment (per property)
Protiva bills per property, pooled per account, at a monthly price per plan. Variable usage (such as certain add-ons) is invoiced in arrears. Current prices are on the pricing page. The general payment rules — term, consequences of non-payment, indexation — are set out in the terms and conditions.
Term and notice
The agreement commences on the activation date, runs monthly and can be cancelled monthly. On cancellation, access continues until the end of the paid period.
Availability and support
Protiva aims for high availability of the platform and carries out maintenance with prior notice where possible. Support is reachable through the channels stated in the platform; we respond within a reasonable period and prioritise incidents according to their impact.
Hosting and data location
The platform and all data are hosted within the European Union (AWS, region eu-central-1 in Frankfurt). No storage or processing takes place outside the EEA. AI processing also takes place within the EU.
Ownership of data and export
Customer data remains the property of the Customer. The Customer can export its data during the term. On termination the data is returned or deleted as described in the data processing agreement.
Processing of personal data
In so far as Protiva processes personal data on behalf of the Customer, Protiva is the processor and the Customer is the controller. The data processing agreement applies as an annex and in full.
Annexes and order of precedence
The terms and conditions and the data processing agreement belong to this agreement. In the event of conflict: the agreement prevails over the terms and conditions; for the processing of personal data the data processing agreement prevails. To avoid duplication, general provisions (such as liability and intellectual property) are not repeated here but governed by the terms and conditions.
Last updated: August 2026.