Your reminders write themselves
Protiva flags rent arrears and sends the reminders and formal notices automatically, with the right statutory letter, collection costs and interest. You stay in control, without the manual work.
From reminder to formal notice, automatically
Arrears flagged
Protiva sees which invoices stay open and queues the right next step. You don't have to keep track of anything.
Walk the ladder
At your pace and in your words: from a friendly reminder to a formal notice with the statutory letter, collection costs and interest.
Control the exceptions
Pause for a payment arrangement, bundle per debtor, or flag a case for a collection agency.
Statutory notice, collection costs and interest: all correct
Under Dutch law on collection costs, a consumer first receives a fourteen-day letter before you may charge collection costs. The statutory minimum is €40. Protiva keeps to that sequence and those amounts automatically.
That builds a tidy, demonstrable file, which matters if it ever comes to proceedings.
- ✓ The mandatory fourteen-day letter
- ✓ Statutory collection costs (min. €40)
- ✓ Statutory interest on the sliding scale
- ✓ Notices bundled per debtor
Indicative and based on the rules in force at the time. This is not legal advice; the exact collection costs depend on the principal sum and the type of debtor.
Rent collection works hand in hand with automatic invoicing: the right rent invoice every month, and if it stays open, the reminder follows by itself. See how it all fits together at how it works, or look at the pricing.
Frequently asked questions
How does the dunning ladder work in Protiva?
Protiva follows a configurable ladder of reminders and formal notices: from a friendly payment reminder to a formal notice with the statutory collection costs and interest. You set the intervals and the wording per step; Protiva works out which step is due for which outstanding invoice.
Does Protiva calculate the statutory collection costs and interest correctly?
Yes. From the formal notice onwards, Protiva calculates the statutory collection costs (with the €40 minimum) and the statutory interest on the legal sliding scale. The tenant first receives the mandatory fourteen-day letter before any costs are charged.
Can I bundle reminders per tenant?
Yes. If several invoices are outstanding for the same debtor, Protiva bundles them into a single notice, so your tenant gets one clear overview instead of separate letters. You can send notices individually or process them in bulk.
What if a tenant has a payment arrangement?
You can pause the reminders for a tenant (for a payment arrangement or an ongoing dispute, say) or flag a case for handover to a collection agency. That keeps the communication tidy and the exceptions under control.
Let Protiva handle your rent collection
Set up the ladder once. Protiva flags, reminds and serves notice, all legally correct.