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Home › Features › Tenant identification
Feature · Tenant identification

Know your tenant — identification free, in every plan

Be certain who you're signing a lease with. Verifying your tenant's identity is always free through the app, and the result is recorded in the tenant file.

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A tenant's identity in Protiva, established in the app with the chip of the identity document and a face scan.
You see who checked a tenant's identity, when, and how.
Free

Identification through the app

Your tenant completes the identification securely in the app, in a few straightforward steps. The result is recorded in the tenant file, so you can always demonstrate that you verified their identity.

This is free in every plan and costs your tenant nothing.

  • ✓ Free in every plan
  • ✓ Secure, in a few steps via the app
  • ✓ Recorded in the tenant file
  • ✓ No cost to your tenant

Identification runs through the Protiva app. We name no external identification brands here; support for those may be added in future.

Compliance

Good Landlordship Act-proof

The Dutch Good Landlordship Act requires careful, transparent and non-discriminatory tenant selection. Because you take every candidate through the same steps and record everything in one place, you keep an auditable file and demonstrably meet the standard.

Privacy

Careful with personal data

Identity data is sensitive. Protiva stores them encrypted within the EU and applies short retention periods for identity documents, in line with the GDPR. You collect only what you need, and keep it no longer than necessary.

You'll find all plans on the pricing page. Discover what else Protiva does for the property owner.

Frequently asked questions

What does identifying a tenant cost?

Nothing. Identifying your tenant through the app is always included free, in every plan. Your tenant never pays for it either.

Does this help with the Good Landlordship Act?

Yes. The Act requires careful, transparent and non-discriminatory selection of tenants. Because Protiva records every candidate's identification in one place, you keep an auditable file and treat everyone through the same steps.

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Owners

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  • Documents & AI
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VvE management

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  • Register and shares
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  • Owners in a VvE
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Property management

  • For property managers
  • An administration per owner
  • Tenants, invoices and work
  • Switching to Protiva
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Tools

  • WWS points calculator
  • Rent increase
  • Yield calculator
  • Amortisation schedule
  • Service charge split
  • Property rules by municipality

Protiva

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The apps

  • Protiva PropertyApp StoreGoogle Play
  • Protiva TenantApp StoreGoogle Play
  • Protiva ServiceApp StoreGoogle Play
Protiva

The Dutch property platform that does the paperwork. All-in-one, affordable and hosted entirely in the EU.

Head officeProtiva B.V.
Goudstraat 2
2718 RC Zoetermeer
Chamber of Commerce 42132675
Spain officeC/ Pablo Picasso 1, 2º, 1 - Edificio Orihuela
03189 Orihuela Costa
Not a visitor address. Please get in touch at info@protiva.eu
© 2026 Protiva · Hosted in the EU 🇪🇺
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Owner Properties, tenants, leases, invoicing and maintenance, plus the financial overview of your whole portfolio. app.protiva.eu → Managing agent Manage properties and tenants on behalf of owners. manager.protiva.eu → VvE manager Owners' associations (VvE), members and units, contributions and annual accounts. manager.protiva.eu → Service provider Work orders and property details for suppliers and service companies. pro.protiva.eu → Tenant Your lease, payments, documents and requests in one place. my.protiva.eu →

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