View the AI conversation with the tenant
When a tenant submits a report via the AI assistant, the full conversation is saved. On the Overview tab of a ticket you can review this transcript to better understand the context of the report.
Where to find this
Go to Tickets;
- Open a ticket from the list;
- View the AI conversation with the tenant card on the Overview tab.
AI conversation with the tenant
This card displays the conversation between the tenant and the AI assistant as chat messages. Messages from the tenant appear on the right, responses from the assistant appear on the left. The transcript is read-only and scrollable when the conversation is long. If the tenant did not submit the report via the AI assistant, a notice is shown indicating that no transcript is available.