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Reconnect an expired bank connection

When the consent for a bank account connected via Ponto expires, a warning appears. Reconnect so Protiva can fetch transactions again.

Reconnect the link

  1. Go to Bank;

  2. Click the tab of the account whose connection has expired;
  3. In the Connection expired warning, click Reconnect.

You are redirected to Ponto to renew the consent. Afterwards you return to Protiva automatically and can synchronise again.

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Updated on 8/30/2026

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