Close a resolved ticket permanently

When a stakeholder has resolved a ticket, you can close it permanently. This confirms that you have reviewed the resolution and finalises the ticket.

Close a ticket

1. Go to Tickets;

2. Open the ticket you want to close;
3. Verify that the status is Resolved — the green confirmation panel only appears in this status;
4. Click Close ticket.

The ticket receives the Closed status and disappears from the active views.