View and manage dunning costs

When a reminder has been sent for an invoice, you can view and manage the associated dunning costs. This helps you keep track of statutory collection costs, failed direct debit costs and any waivers.

Open Dunning costs

1. Go to Sales invoices;

2. Click an invoice in the list to open the detail panel;
3. Click the Dunning costs tab;
4. Review or adjust the Statutory collection costs and Failed collection costs;
5. Optionally enable Waive costs so the costs are not added to the claim;
6. Click Save to save your changes.

The Dunning costs tab is only visible for invoices where at least one reminder has been sent.