Pause or resume the dunning process for an entire debtor

You can pause or resume the dunning process for all outstanding invoices of a single debtor at once. This is useful when, for example, a payment arrangement is in place.

Pause the dunning process

1. Go to Reminders;

2. Click By debtor to open the debtor view;
3. Click a debtor row to open the debtor panel;
4. Click Pause all (the pause icon at the top right of the panel);
5. Enter a reason at Reason for pausing…;
6. Click Pause.

Resume the dunning process

1. Go to Reminders;
2. Click By debtor to open the debtor view;
3. Click the paused debtor row to open the debtor panel;
4. Click Resume all (the play icon at the top right of the panel).

Pausing applies to every outstanding invoice of this debtor. You can pause or resume individual invoices via the invoice panel.